Delivery.

 

The shipping costs are for free above orders from €125!

Otherwise shipping costs will be €5,95 for large packages and € 2,95 for small packages like pocket stones.

 

Free pick up in Amsterdam is also possible, you can choose this option at the checkout.

 

We will send your package within 3-4 business days. Normally we will send your order with Post NL. You will receive a Track and Trace code in your inbox (if your order is send as a parcel) so you can see where your order is at any time. If you prefer another delivery company you can select this in the last step of your order.

 

We love the planet: the boxes we use for sending our packages are made under the FSC^® label. Next to that, the air cushions and other filling material we use to fill up the boxes are re-used from other packages we receive.

Return.

 

Returning your product is easy. If you're not happy with your purchase you have 14 days to send us the purchased order back.

 

Follow these steps:

1. Send an email to info@lalunaamsterdam.com to let us know your return is coming our way.

2. Put the items back in their original packaging (including cotton La Luna bag when received).

Make sure you secure the packaging with tape.

3. Create your own sending and send it to:

La Luna Amsterdam

Van Woustraat 156-2

1073LW Amsterdam

4. Drop the parcel at a post office and send us the T&T code.

 

Please note: we are not responsible for the return and we will do a check when we receive the parcel.

 

We will give you a refund within 14 days the item(s) have been received by us.

 

When your item is delivered faulty or damaged please notify us within 48 hours from date of receipt. You can send us an email to info@lalunaamsterdam.com or send us a WhatsApp through +31651892739. We will inform you within 5 workdays about the options.

 

Please note that light bulbs are send with the order for free as a service. We are not responsible for any broken light bulbs.